Privacy Policy

Your Privacy Matters To Us

At My Healing Angels Homecare Services, we believe exceptional home care begins with meaningful relationships. Every relationship is built on trust, and protecting your personal information is an important part of earning and maintaining that trust.

Whether you are exploring care options for yourself, supporting a loved one, applying for employment, or simply visiting our website, we are committed to handling your information responsibly, respectfully, and in accordance with applicable federal and Georgia laws.

This Privacy Policy explains how My Healing Angels Homecare Services collects, uses, stores, protects, and shares personal information when you interact with our organization through our website, by telephone, by text message, by email, in person, or while receiving our services.

Our goal is to be transparent about our privacy practices so you can make informed decisions with confidence.

Who This Privacy Policy Applies To

This Privacy Policy applies to information collected from:

• Individuals receiving home care services
• Family members and authorized representatives
• Prospective clients requesting information or consultations
• Referral partners, healthcare providers, hospitals, rehabilitation facilities, physicians, case managers, and community organizations
• Veterans and their families
• Medicaid program participants
• Private pay clients
• Website visitors
• Employment applicants
• Current and prospective employees
• Contractors and volunteers
• Anyone who communicates with My Healing Angels Homecare Services through our website, telephone, email, social media, or text messaging platforms

This Privacy Policy applies to all My Healing Angels Homecare Services programs and services, including private home care, Medicaid waiver programs, specialized home care, skilled nursing services, pediatric home care, veteran home care services, respite care, companion care, personal care services, and other supportive services we may offer.

The Information We Collect

To provide safe, personalized, and high-quality home care services, we may collect information that helps us better understand your needs, coordinate your care, communicate effectively, and meet our legal and regulatory responsibilities.

Depending on your relationship with My Healing Angels Homecare Services, we may collect:

Personal Information

Examples include:

• Name
• Home address
• Mailing address
• Email address
• Telephone number
• Date of birth
• Emergency contact information
• Preferred method of communication

Healthcare Information

When appropriate and legally permitted, we may collect information related to your care, including:

• Medical history
• Current health conditions
• Medications
• Allergies
• Physician information
• Hospital discharge information
• Functional abilities
• Mobility needs
• Care preferences
• Insurance information
• Medicaid program information
• Veterans program eligibility
• Home safety information
• Care assessments
• Service authorizations
• Scheduling information

Additional information may be collected as necessary to coordinate services that support your independence, comfort, safety, and quality of life.

Financial Information

If applicable, we may collect information needed to process payments or verify benefits, including:

• Insurance information
• Medicaid eligibility
• Veterans benefit information
• Payment information
• Billing records
• Service authorizations

Payment information is handled using appropriate administrative and technical safeguards designed to protect your privacy.

Employment Information

Individuals applying to join the My Healing Angels family may voluntarily provide information such as:

• Employment history
• Professional licenses and certifications
• Resume or curriculum vitae
• References
• Education
• Background screening information
• Driver’s license information
• Professional credentials
• Training records

This information is used solely for employment-related purposes.

Information You Choose To Provide

You may voluntarily provide information when you:

• Complete a contact form
• Request a free consultation
• Call our office
• Send us an email
• Submit employment applications
• Subscribe to newsletters or educational resources
• Participate in surveys
• Attend community events
• Register for workshops or educational programs
• Communicate with our care team

You may always choose not to provide certain information. However, some information may be necessary for us to evaluate eligibility, coordinate services, respond to your requests, or provide quality care.

Information Automatically Collected

When you visit our website, certain technical information may be collected automatically to help us improve your online experience and better understand how visitors use our website.

This information may include:

• Internet Protocol (IP) address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of your visit
• Referral source
• Approximate geographic location
• Website usage patterns

This information generally does not identify you personally and is used to improve website performance, accessibility, security, and user experience.

Cookies And Similar Technologies

Our website uses cookies and similar technologies to provide a more personalized browsing experience.

Cookies help us:

• Remember your preferences
• Improve website functionality
• Measure website performance
• Understand visitor engagement
• Enhance website security
• Improve future content and resources

You may disable cookies through your browser settings; however, some features of our website may not function as intended.

Analytics And Website Performance

My Healing Angels Homecare Services may use trusted analytics tools, including Google Analytics and similar technologies, to better understand how visitors interact with our website.

Analytics information helps us:

• Improve website navigation
• Create more helpful educational content
• Enhance accessibility
• Evaluate website performance
• Understand which services visitors are seeking
• Improve the overall experience for individuals and families exploring home care options

Analytics information is generally collected in aggregate and is not intended to identify individual users.

How We Use Your Information

Every piece of information we collect supports our mission of improving quality of life in the comfort of home through compassionate, relationship-centered care.

We may use your information to:

• Respond to inquiries and consultation requests
• Coordinate personalized home care services
• Schedule assessments and visits
• Match clients with qualified caregivers
• Communicate with clients, families, physicians, and referral partners
• Verify insurance or Medicaid eligibility
• Coordinate veterans’ benefits when applicable
• Process billing and payments
• Improve our services and client experience
• Recruit and onboard qualified employees
• Maintain regulatory compliance
• Protect the safety of our clients, caregivers, employees, and community
• Meet legal, licensing, accreditation, and contractual obligations

We collect only the information reasonably necessary to fulfill these purposes and strive to use it responsibly, respectfully, and securely.

Our Commitment To Responsible Information Sharing

Protecting your privacy is central to the trust you place in My Healing Angels Homecare Services.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We only share information when necessary to:

• Provide or coordinate requested services
• Support your care
• Process payments or insurance claims
• Meet legal or regulatory obligations
• Protect the health, safety, or rights of our clients, employees, or community
• Work with trusted service providers who assist us in operating our business and are contractually required to safeguard your information

Any information shared is limited to what is reasonably necessary for the intended purpose and handled in accordance with applicable privacy and security requirements.

Telephone And SMS Communications

To provide timely, reliable, and coordinated care, My Healing Angels Homecare Services uses secure communication platforms, including RingCentral, to communicate with clients, family members, caregivers, referral partners, employees, and applicants.

If you provide your telephone number, you may receive phone calls or text messages related to:

• Appointment confirmations and reminders
• Caregiver scheduling and arrival updates
• Care coordination
• Follow-up communications
• Billing and payment notifications
• Employment recruitment and onboarding
• Customer support
• Community events or educational opportunities you have requested
• Other healthcare-related communications associated with our services

SMS Consent

By voluntarily providing your mobile telephone number and choosing to receive text messages, you consent to receive SMS communications from My Healing Angels Homecare Services.

Message frequency varies based on your relationship with our organization and the services you request.

Message and data rates may apply according to your mobile carrier’s plan.

Providing consent to receive SMS messages is voluntary and is not a condition of receiving home care services or other services from My Healing Angels Homecare Services.

Opting Out Of Text Messages

You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us.

After opting out, you will receive a final confirmation message, and no further SMS communications will be sent unless you choose to opt in again.

If you need assistance, reply HELP to any text message or contact our office directly.

Telephone Calls

If you provide your telephone number, we may contact you regarding appointments, care coordination, customer service, employment opportunities, billing matters, or other healthcare-related communications.

Where permitted by applicable law, telephone calls may be monitored or recorded for quality assurance, training, documentation, and compliance purposes.

Your Mobile Privacy

Your privacy is important to us.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties except service providers that help us deliver and support our messaging services.

By honoring your communication preferences and protecting your information, we continue building the trusted relationships that are at the heart of everything we do.

Third-Party Service Providers

Providing exceptional home care requires collaboration with trusted technology partners and service providers who help us deliver safe, efficient, and high-quality services.

When necessary, My Healing Angels Homecare Services may share limited information with carefully selected third-party providers that support our operations. These providers may assist with:

• Care management and scheduling
• Electronic health records
• Secure communications
• Telephone and text messaging services
• Billing and payment processing
• Payroll and human resources
• Website hosting
• Information technology support
• Secure cloud storage
• Data backup and recovery
• Email communications
• Website analytics
• Regulatory compliance
• Professional consulting services

Examples of providers may include secure communication platforms such as RingCentral, electronic care management systems, accounting software, payment processors, cloud hosting providers, and other vendors that help us operate our business responsibly.

When third-party providers receive information on our behalf, they are expected to protect it through appropriate administrative, technical, and physical safeguards. When required by law, Business Associate Agreements (BAAs) or other contractual privacy obligations are maintained to help ensure confidential information is handled appropriately.

We do not authorize third-party providers to use your information for their own marketing purposes.

Data Security

Protecting your information is an important part of the trust you place in My Healing Angels Homecare Services.

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

These safeguards may include:

• Secure electronic systems
• Password-protected accounts
• Role-based access controls
• Encryption where appropriate
• Secure document storage
• Workforce privacy and security training
• Ongoing monitoring of information systems
• Secure disposal of confidential records
• Vendor security reviews when appropriate

Although no method of transmitting or storing information can be guaranteed to be completely secure, we continuously evaluate and strengthen our security practices to help protect the information entrusted to us.

Data Retention

We retain personal information only for as long as necessary to:

• Provide requested services
• Support continuity of care
• Meet legal and regulatory requirements
• Comply with licensing standards
• Fulfill contractual obligations
• Resolve disputes
• Maintain business records
• Protect the rights and interests of our clients and organization

Retention periods may vary depending on the type of information involved and applicable federal or Georgia requirements.

When information is no longer required, it is securely destroyed, deleted, anonymized, or otherwise disposed of using reasonable safeguards designed to protect confidentiality.

Children’s Privacy

Our website is intended to provide information for adults seeking home care services, employment opportunities, or healthcare resources.

We do not knowingly collect personal information directly from children through our website without appropriate authorization.

Certain pediatric home care services offered by My Healing Angels Homecare Services may involve collecting information about minors through a parent, legal guardian, or authorized representative for the purpose of coordinating care. Such information is handled in accordance with applicable privacy laws and healthcare regulations.

If you believe a child has provided personal information through our website without appropriate authorization, please contact us so we may review and address the situation promptly.

Third-Party Websites

For your convenience, our website may include links to external websites, government agencies, healthcare organizations, educational resources, or community partners.

Examples may include:

• Georgia Department of Community Health
• Georgia Medicaid resources
• U.S. Department of Veterans Affairs
• Centers for Medicare & Medicaid Services
• Other healthcare organizations and community resources

These websites operate independently from My Healing Angels Homecare Services and maintain their own privacy practices.

We encourage you to review the privacy policies of any third-party websites before submitting personal information.

My Healing Angels Homecare Services is not responsible for the privacy practices, security, or content of external websites that we do not own or control.

Your Privacy Choices

We believe you should have meaningful choices regarding your personal information and communications.

Depending on your relationship with My Healing Angels Homecare Services, you may choose to:

• Update or correct your contact information
• Change your communication preferences
• Opt out of marketing emails
• Opt out of text messaging communications
• Request information regarding the personal information we maintain, when permitted by applicable law
• Ask questions regarding our privacy practices

Certain information may need to be retained to comply with healthcare regulations, licensing requirements, contractual obligations, or other legal responsibilities.

Changes To This Privacy Policy

As healthcare, technology, and privacy laws continue to evolve, My Healing Angels Homecare Services may update this Privacy Policy from time to time to reflect changes in our services, business operations, legal obligations, or privacy practices.

When material updates are made, we will revise the Effective Date at the beginning of this Privacy Policy.

We encourage you to review this page periodically so you remain informed about how we protect and use your information.

Your continued use of our website or services after updates become effective constitutes your acknowledgment of the revised Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or would like additional information regarding how My Healing Angels Homecare Services protects your information, we encourage you to contact us.

If you believe your privacy rights have been violated or have concerns regarding how your information has been handled, we encourage you to contact us first so we can review your concerns promptly and work toward a timely resolution.

Protecting your privacy is more than a legal responsibility. It is an extension of our mission to improve the quality of life in the comfort of home through compassionate, relationship-centered care. Every conversation, every visit, and every interaction is guided by respect, integrity, professionalism, and the meaningful relationships that define My Healing Angels Homecare Services.